Client Services Representative

Key Responsibilities

• Responsible for providing general assistance to the Energy Programs Director in outreach, intake, verification and processing of all Energy Program applications and all client communication resources.
• Provide outreach and education to potential and eligible clients and Fuel Assistance Intake Sites by telephone, mailings and meetings in regard to all Energy Programs.
• Respond to client inquiries and initiate follow-up calls when necessary.
• Perform client intake through face-to-face interviews while completing the Fuel Assistance application and collecting appropriate documentation for processing.
• Assist in follow-up of Energy program applications that need additional information for completion.
• Maintain applicant files in an accurate and efficient manner.
• Ensure that client, outreach, education and intake occur among all energy related programs.
• Ensure all winter heating emergency calls are properly recorded, referred and resolved.
• Assist in providing services to clients seeking utility payment management programs.
• Provide utility queries of utility usage.
• Assist in contacting clients participating in utility payment programs.
• Perform other related duties as assigned from time to time.

Skills, Knowledge & Expertise

• A minimum of a high school diploma/GED or equivalent and up to 12 months related experience in general office work required.
• Some college coursework a plus.
• Good communication skills, both written and verbal.
• Flexibility, initiative, and ability to work in a team required.
• Must be able to deal sensitively with clients of diverse cultural and economic backgrounds.
• Bilingual skills are preferred.

Benefits

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.