AI Summary

A Client Servicing Agent handles user enquiries for account registration, KYC, promotions, wallet and asset issues, and platform troubleshooting, supporting crypto traders across multiple channels.

About this role

🚀 About Flipster

Flipster(flipster.io) is a high-performance crypto perpetuals trading platform on a mission to create the most efficient, frictionless, and high-performance trading experience.

Engineered by traders and optimized for trading, Flipster combines zero spreads, instant execution, and capital efficiency to deliver a platform where performance is the product.

Operating globally and serving users in nearly 200 countries, Flipster is built for crypto traders who demand the ultimate perpetual trading experience — from active retail users to degens to seasoned pros — while maintaining the highest standards of compliance and security.

As a Client Servicing Agent at Flipster

You will be responsible for answering trading platform and cryptocurrency exchange-related enquiries, account registration and account management-related enquiries, promotion and event enquiries, troubleshooting platform issues, and managing escalation and follow-up of user enquiries.

Responsibilities

Handling user enquiries, including:

Account registration and account management

KYC-related enquiries

Promotion and Event-related enquiries

Wallet and asset-related enquiries

Managing escalation and follow-up of user enquiries with internal stakeholders

Manage enquiries on trading platform usage from a technical perspective

Community management and providing support across multiple channels

Qualifications

Fluent in both English and Mandarin

Prior experience working in a cryptocurrency exchange

Experience with Zendesk, Slack and Sumsub

Strong analytical and problem-solving skills

Ability to work well with a team in a 24/7 trading environment

Experience with financial trading, preferably in cryptocurrency exchanges

Excellent communication and interpersonal skills

Experience managing enquiries from clients, investigating disputes and bug reporting

Preferred

Keen interest in cryptocurrency and blockchain technologies

Community management or support experience

Experience working at a high-growth startup/tech company

Hiring process

CV/ Resume Submission

1st round interview

2nd round interview

Skills

AMLCommunity ManagementCrypto ExchangesCustomer SupportKYCSlackSumsubZendesk

Client Servicing Agent (Chinese-Speaking)

About this role

Responsibilities

Qualifications

Preferred

Hiring process

Skills

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