Posted 9 days ago
Client Success Manager
LouisianaOn-siteFull-time
AI Summary
Manages client relationships for In-Telecom, driving retention, adoption of products and services, and revenue growth through quarterly reviews, CRM updates, and coordination with technical teams.
About this role
The Client Success Manager will serve as a key business partner between In-Telecom and its Clients. The CSM will oversee Client relationships and will focus on delivering the "In-Telecom Experience", ensuring high adoption of In-Telecom products and services and maximize Client retention. This position requires strong organizational skills, attention to details, high business acumen, and excellent communication abilities.
Key Responsibilities
Client Retention
- Builds relationships with clients and establishes a sense of trust. Responsible for client retention and goodwill.
- Create value for ITC products and services.
- Monitor and manage Client retention through new agreements and renewals.
Client Management
- Serve as the point of contact for Clients on behalf of ITC to promptly identify and address areas of opportunity.
- Bring the Client's needs and business goals to the vCIO and technical team, and present the resulting recommendation to the Client in business terms.
- Be a critical business partner for the Client, holding ITC accountable to a phenomenal experience.
- Provide Clients with reporting and quarterly reviews that highlight ITC services and facilitate projecting the Client’s future needs.
Client Growth
- Identify growth opportunities for ITC within the existing Client base.
- Sell additional opportunities for projects and services, offering the Client the entire ITC Suite.
- Carry and meet an annual revenue growth and retention target for the assigned Client portfolio.
- Maintain the required Client meeting cadence, including quarterly business reviews and regular check-ins, and keep Client records, opportunities and next steps current in the CRM.
Skills, Knowledge & Expertise
- 3-5 years of experience in account management
- Experience selling additional products or services into existing accounts
- Growth mindset, with a passion for Client Success
- Extremely well organized, detailed-oriented, results driven, and highly self-motivated
- Strong analytical, decision-making, and problem-solving abilities
- Ability to balance multiple priorities and provide solutions
- Great organization and time management skills
Preferred Qualifications:
- Bachelors Degree in Business Administration, Marketing, or a related Field
- Understanding of PBX, VoIP, and IT environments (networking, MS products, Fortinet firewalls, switches and APs, Cyber Security)
- Experience and working knowledge of MSP Environments
- 1-3 years of experience working with Salesforce
- 1-3 years of experience working with ticketing systems
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401k
Skills
Cyber SecurityFortinet FirewallsMSP EnvironmentsMS ProductsNetworkingPBXSalesforceSwitches And APsTicketing SystemsVoIP
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.