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Planned Parenthood of Southern New England, Inc.

Posted 5 days ago

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Clinic Assistant (Front Desk)

New HavenOn-siteFull-time

AI Summary

Full-time Clinic Assistant at Planned Parenthood of Southern New England, working the front desk at the New Haven Health Center. Provides client-centered customer service, supports clinicians with technical clinical tasks such as blood pressure, venipuncture, and lab work, and handles basic office functions including reception, telephone triage, billing and coding, and insurance data entry.

About this role

Planned Parenthood of Southern New England

Care. No Matter What.

We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.

Position Summary: Planned Parenthood of Southern has an opening for a Full Time (37.5 Hours Per Week) Clinic Assistant to work out of our New Haven Health Center at our front desk.

Job Responsibilities

  • Provides and supports the clinician in providing world class, quality healthcare services that support the whole person
  • Provides excellent client centered customer service; makes certain the client is the center of all decision making
  • Participates in health center effects to achieve established productivity and revenue cycle goals
  • Partners with center manager and clinician to create efficient and effective system and processes to ensure business success and sustainability
  • Knowledgeable of, understands and adheres to organizational and clinical standards, protocols, and policies
  • Provide factual non-biased patient information and education necessary for the patient visit
  • Performs technical clinical functions such as but not limited to: blood pressure, venipuncture, lab work, medical charting
  • Performs basic office functions such as but not limited to: office reception, telephone triage, stocking supplies, filing, billing and coding, routine insurance data entry
  • Ensures an environment that appreciates and embraces a variety of experiences and perspective which arise from differences in race, culture, religion, age, gender, sexual orientation, ability and gender identity

    • Job Qualifications

  • Solution-oriented; positive, optimistic, confident can-do attitude
  • Ability to embrace a fast paced and dynamic environment where daily responsibilities could change frequently
  • Demonstrated ability to handle highly confidential information with diplomacy and tact
  • Must be comfortable when discussing sexuality, contraception, sexually transmitted diseases and pregnancy options
  • Must have attention to detail and the ability to manage multiple tasks simultaneously
  • Working knowledge in Microsoft Word, Excel, and Outlook is required
  • Must be able to work mornings, evenings, weekends and have a reliable form of transportation
  • Bi-lingual English/Spanish preferred
  • Must have high school diploma or equivalent
  • Communicates clearly and directly, continually able to hear, reflect, and act on feedback related to identity and equity with the aim to learn
  • Awareness of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy and humility to interpersonal interactions
  • Authentic relationship building. Interacts effectively and builds trust with a diversity of people and has demonstrated an ability to effectively work across difference
  • Interested in and committed to health equity. Has a foundational understanding or demonstrates an interest in learning about the role of health inequity and its impact on our patients and communities
  • Self-awareness as it relates to belonging and equity. Brings a high level of self-awareness, empathy, and humility to interpersonal interactions

    • Schedule

    Monday - Friday (evenings and weekends preferred)

    Skills

    Billing And CodingBlood PressureExcelFile ManagementFront Desk ReceptionInsurance Data EntryLab WorkMedical ChartingMicrosoft OutlookMicrosoft WordSupply ManagementTelephone TriageVenipuncture

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