Assistant Health Center Manager

StamfordOn-siteFull-time

AI Summary

Assists the Health Center Manager in daily operations, budget goals, staff performance monitoring, and data reporting at the Stamford health center, ensuring regulatory compliance and culturally competent care.

About this role

Planned Parenthood of Southern New England

Care. No Matter What.

We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.

Position Summary: Planned Parenthood of Southern New England has an opening for a full time (37.5) Assistant Health Center Manager to work out of our Stamford Health Center.

Essential Functions

Assists the manager in maintaining the high-functioning team and overall health center flow to handle the daily customer service and operational needs of the health center on a daily basis

In conjunction with health center manager helps to develop center’s budget goals

In conjunction with the health center manager, monitors health center business outcomes and analyzes relevant data to identify trends and to inform future decision-making; uses data to improve outcomes

Collects and reports center’s monthly statistical data on visits trends and staffing patterns.

Partners with the health center manager in identifying health center priorities for the annual planning process

Partners with the health center manager to develop health center goals, objectives and progress.

Models behaviors that demonstrate PPSNE core values in business ethics, integrity, customer service and recovery skills

Participates in agency initiatives through work groups outside of the center as needed

Partners with center manager to support and lead team through changes

Assists the center manager in monitoring the performance of all health center staff

Supports efforts to provide services that are culturally and linguistically competent; takes the initiative to develop own awareness and knowledge of diversity matters

Ensures that the health center is in compliance with all regulatory and quality standards

Assists the health center manager in identifying and maintaining regular communication with community leaders, groups and organizations to inform about PPSNE and it services, to identify new patient sources, and to promote the mission

May help manage a residency program, student externs and/or health center volunteers

Key Requirements

Saturday availability and working willingness

High school diploma preferred

At least 1 to 2 year(s) of clinical services or health center experience

Excellent customer service/communication skills; ability to provide quality services to meet individual patient needs

Must be in alignment with, routinely demonstrate and lead staff around agency’s mission, services, core values and diversity philosophy – able to function in a non-judgmental manner with diverse clients, staff and volunteers

Ability to help staff manage work and personal life balance matters

Ability to travel off site as needed

Interested in expanding your analysis and knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work

Have a demonstrated understanding of the role that racial inequity plays in our society and its impact on healthcare systems and institutions

Aware of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy, and humility to interpersonal interactions

Interacts effectively and builds trust with a diversity of people

Have demonstrated an ability to effectively work across difference

Communicates clearly and directly, continually able to hear, reflect, and act on feedback related identity and equity with the aim to learn, and gives both positive and developmental feedback

Ability to hold oneself and others accountable, including for racial equity practice

Schedule

Monday through Friday Hours

Saturday or two a month would potentially be needed.

Skills

Budget ManagementBusiness EthicsClinical ServicesCommunity OutreachCustomer ServiceData AnalysisDiversity Equity InclusionHealth Center OperationsHIPAAQuality StandardsRacial EquityRegulatory ComplianceResidency Program ManagementStaff Performance MonitoringStatistical Reporting