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Apple Tree Dental

Posted 3 months ago

Open

Clinic Care Dental Coordinator

Fairmont, MNRemoteFull-time

AI Summary

Acts as the patient’s first point of contact at Apple Tree Dental, handling phone communications, scheduling, check-ins/check-outs, triage, and administrative support to ensure smooth clinic operations.

About this role

Apple Tree Dental, a nationally recognized, innovative, and independent non-profit group practice, provides comprehensive care to all people, including those with special access needs who face barriers to care. Apple Tree offers employment opportunities in our Centers for Dental Health and at our mobile community clinic sites.
Job Title: Clinic Care Coordinator
Classification: Non-Exempt, paid Hourly
Purpose of position: As our patient’s first point of contact, you will represent Apple Tree Dental in a courteous, professional manner with phone communications, scheduling, and directing patient flow within the clinic.

Job Duties

  • Greet and check-in patients upon arrival
  • Check out patients and schedule future appointments
  • Schedule patient appointments and triage patient concerns over the phone
  • Answer and direct incoming calls for all departments
  • Confirm patient appointments
  • Discuss financial and account information with patients
  • Collect patient payments in person and over the phone
  • Work directly with the rest of the administrative support team to ensure provider schedules are productive
  • Enter and scan new and/or updated patient information
  • Scan and process patient information including treatment consents
  • Identify, enter, and verify insurance plans and benefit information
  • Perform quality assurance for appointments and create insurance claims
  • Send and follow up on pre-authorizations
  • Mail patient treatment correspondence as needed
  • Call on outstanding dental treatment and recalls
  • Process and send recall notices
  • Process fax correspondences
  • Open and sort incoming mail and fold and process outgoing mail
  • Order office supplies with approval from Office Manager
  • Assist with Community Care Coordinator and Greeter duties as needed
  • Perform other duties and responsibilities as assigned

    • Qualifications

  • HS Diploma or GED required
  • Customer Service, scheduling, and phone experience preferred
  • Dental office experience strongly preferred
  • A valid driver’s license
  • Fluent in both Spanish and English are desired, but not required

    • Skills

    Dental Practice Management SoftwareDocument ManagementElectronic Health RecordsHIPAAInsurance VerificationMedical BillingMedical CodingPatient Scheduling

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