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Bloomwell Autism Therapy

Posted 5 months ago

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Clinic Success Manager

RaleighOn-site

AI Summary

The Clinic Success Manager acts as the second-in-command at Bloomwell Autism Therapy clinics, overseeing non-clinical operations, scheduling, onboarding, team coordination, and budget/performance tracking to ensure smooth clinic execution.

About this role

Ensure Integrity. Enhance Satisfaction. Elicit Positivity.Bloomwell Autism Therapy is looking for a charismatic and driven leader to join our team as the Clinic Success Manager. The Clinic Success Manager ensures that everyone—the teammates, the patients and the parents—at a clinic is successful.
They are responsible for all non-clinical aspects of the clinic and for creating an efficient, productive and fun environment for our teammates and patients.
This role is the second-in-command at the clinic and is the Clinical Director’s right hand. They are a team that works together to make sure the clinic as a whole is successful.

How We Support our Teammates

  • Competitive compensation with growth opportunities!
  • Ample PTO- 4 weeks of PTO are accrued throughout the year!
  • Ongoing Training and Development – We provide ongoing personal and professional development through our Boost program.
  • Unlimited Career Potential –We offer clear professional milestones to build your career.
  • Unmatched Benefits – We offer all our teammates a 401(k) plan with match, free short-term disability insurance, free life Insurance, access to mental health support, and more.
  • Teammate Recognition through our partnership with Bonusly.
  • Holistic Perks Program: We provide thoughtful perks that focus on the whole individual such as: ClassPass membership, university program tuition discount, childcare subsidy and more.

    • How You Will Nurture Your Clinic

  • Scheduling new patient assessments and family tours.
  • Handling new patient onboarding and scheduling.
  • Monitoring patient and teammate attendance.
  • Ensuring consistent and timely session note conversion.
  • Leading the clinic's morale committee by supporting in the organization of off-site team building activities, happy hours, and other teammate engagement activities.
  • Supporting the CD in budget oversight, teammate hiring, new-hire training, and teammate performance management initiatives.
  • Planning community-focused events, caregiver/patient events and team building events each quarter.
  • Managing the clinic’s schedule for ongoing schedules, callouts, and coverage needs.
  • Ensuring proper maintenance of the facility, technology, and therapy materials to support seamless service delivery.
  • Conducting regular team meetings to communicate goals, updates, and performance insights.
  • Assisting in hiring, training, and onboarding new staff to ensure a strong team foundation.
  • Providing coaching and mentorship to staff, promoting professional growth and development.
  • Tracking clinic revenue, expenses, and financial performance in collaboration with leadership.

    • What You Need to Have

  • A 4-year degree from an accredited university required.
  • At least 2+ years of experience working in a healthcare environment strongly preferred.
  • Experience working in the ABA industry strongly preferred.
  • Excellent attention to detail skills.
  • Impeccable interpersonal skills as you will be interacting daily with families and teammates.
  • At least 1 year experience managing or handling oversight of a large team of hourly employees.
  • Ability to work 7:00am-3:00pm Monday - Friday and occasionally on the evenings or weekends for a community event.

    • Skills

    Budget OversightComplianceData TrackingMicrosoft OfficePatient OnboardingPerformance ManagementScheduling SoftwareTeam Management

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