Cloud Ops Engineer

Job Overview

The Cloud Operations Engineer is primarily responsible for managing, monitoring, maintaining, and troubleshooting Windows/Linux environments. The role also involves handling requests and problem escalations from Customer Success and other departments.

The Cloud Operations Engineer is responsible for determining the severity and priority of issues, performing system diagnosis and troubleshooting, reporting on incidents, and taking appropriate actions or providing recommendations for resolution.

Essential Responsibilities

In this role, you will:

• Monitor systems and perform performance tuning as required.
• Respond to system alerts from monitoring systems in a timely manner.
• Diagnose and resolve OS and application configuration issues.
• Understand and support high-availability and disaster-recovery solutions and technologies, including clustering and load balancing.
• Follow and support change management, incident management, and problem management processes.
• Work on a 24/7 shift rotation to provide continuous operational support.
• Collaborate with counterparts and technical teams across global locations.
• Participate in troubleshooting, root-cause analysis, and resolution of production issues.
• Provide timely communication and updates to relevant stakeholders during incidents and service-impacting events.

Qualifications and Requirements

• Bachelor’s degree in Computer Science, Information Technology, or an equivalent qualification.
• 2+ years of IT administration or infrastructure operations experience.
• AWS and/or Azure cloud certification or equivalent hands-on cloud experience.
• Experience with Kubernetes and Terraform.
• Proficiency with mainstream Linux distributions such as Red Hat, CentOS, and Ubuntu.
• Experience with Bash/Batch scripting and automation.
• Proficiency with mainstream Windows and Linux distributions such as Red Hat, CentOS, and Ubuntu.
• Understanding of Generative AI and AIOps concepts and their application to cloud operations.
• Good understanding of Apache HTTP Server and web server technologies.
• Familiarity with fundamental networking and distributed computing concepts.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Strong self-motivation and a willingness to contribute to team deliverables.
• Ability to manage multiple concurrent tasks and prioritize effectively.
• Ability to learn and adopt new technologies and skills quickly.
• Positive attitude, passion for customer service, and strong interpersonal skills.
• Excellent analytical and problem-solving skills.
• Willingness and ability to work in a 24/7 operational support environment.

About Kaleris

Kaleris is culturally organized around the four MOVE Guiding Principles: Customer Motivated, Optimistic Outlook, Values Centered, and Excellence Inspired. These principles are woven into everything we do.

MOVE represents who we are, what our customers can expect from us, and what we can count on from each other.

As we bring to life our vision to build a unique platform of connected solutions that deliver operational visibility and solve tough supply chain challenges, we stand strongly behind our promise:

Every Move Matters.