Posted 24 days ago
Coffee Man
DohaOn-site
AI Summary
Serves as the primary hospitality face in the hotel lobby, greeting guests and visitors, serving traditional Arabic coffee and dates, and providing information about hotel services and local attractions.
About this role
Represent the hotel as the primary face of traditional hospitality in the lobby. Create a warm, welcoming first impression for arriving guests and visitors by serving traditional Arabic coffee (Gahwa) and dates, providing general assistance, and sharing information about hotel services and outlets.
Key Responsibilities
Guest Welcoming & Engagement
- Greet all guests and visitors entering the hotel lobby with genuine warmth and traditional hospitality.
- Offer and serve fresh Arabic coffee (Gahwa) and dates according to cultural etiquette and standards.
- Engage guests in friendly conversation to make them feel valued and at home.
Guest Service & Information
- Answer guest inquiries regarding hotel amenities, services, operating hours, and local attractions.
- Provide accurate directions within the hotel property and surrounding areas.
- Assist the concierge and front desk teams by guiding guests to their destination or point of contact.
Promotion & Upselling
- Actively promote the hotel’s restaurants, lounges, spa, and promotional offers to lobby guests.
- Encourage visitors to explore and utilize hotel outlets.
Preparation & Maintenance
- Prepare and brew traditional Arabic coffee daily following hotel standards and authentic recipes.
- Maintain the cleanliness, organization, and visual presentation of the Arabic coffee station, traditional dallahs (pots), finjans (cups), and presentation trays.
- Ensure adequate stock of coffee, spices, dates, napkins, and service items throughout the shift.
Skills, Knowledge & Expertise
Languages: Fluent in both Arabic and English (spoken and understood).
Skills: Hands-on knowledge of traditional Arabic coffee preparation and proper serving etiquette.
Experience: Minimum 1 year of experience in a customer-facing role within hospitality, front desk, or customer service.
Interpersonal Skills: Excellent communication skills, approachable demeanor, and strong cultural awareness.
Skills
Arabic Coffee PreparationConcierge SupportFinjansFront Desk CoordinationHotel Amenities KnowledgeService EtiquetteTraditional DallahsUpselling
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