Collections Call Center Agent

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Are you our new Collections Agent?

As a Collections Agent at Portfolios Collections Department at Intrum in Athens you will play a crucial role in managing and recovering outstanding debts owed to the company. This involves directly contacting debtors to negotiate payment plans, resolve delinquent accounts, and ensure timely payments.

What will you do:

• Contribute to the company’s strategic goals by ensuring effective debt collections.
• Engage directly with debtors via Dialer to achieve debt collection, restructuring, or other amicable resolutions.
• Use effective verbal and written communication and influencing skills to understand reasons for delinquency and advise on proper payment arrangements.
• Review client deposit accounts to propose offsets to the relevant unit.
• Perform various administrative functions for assigned accounts, including recording address/telephone changes and updating customer records.
• Provide exceptional customer service by answering general inquiries, resolving invoice questions, and addressing customer concerns.
• Meet production goals, including promise-to-pay, cash collected, and individual/team/department targets.

What we’re looking for:

• Excellent verbal communication skills with the ability to make quick, accurate, and appropriate decisions.
• Strong active listening, negotiation, and persuasion skills.
• Ability to analyze problems and resolve them in a timely manner.
• Capability to work in a rapidly changing, deadline-driven environment while effectively managing multiple responsibilities and prioritizing tasks accordingly.

What we offer: At Intrum we offer not only a challenging and rewarding career but also:

a supportive work environment
quite rich training & development activity
exciting career opportunities and a solid internal career path
hybrid work model allowing to combine work from home and office

About Intrum:
Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large.
Intrum has circa 10,000 dedicated professionals who serve around 80,000 companies across Europe.
At Intrum we consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust and Embrace Growth.

How to apply: If you are interested in this position and believe you have the right qualifications, please send your English CV and a cover letter via the “apply button”

At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply!

Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!