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Global Lending Services

Posted 22 days ago

Open

Collections Call Center Representative

Greenville, South CarolinaOn-siteFull-time

AI Summary

Collections Call Center Representative manages delinquent auto loan accounts by contacting customers, negotiating payment arrangements, and resolving delinquencies in a fast-paced call center environment.

About this role

Quick Facts

Compensation: $17.25/hr plus monthly performance bonuses
Onsite: Greenville, SC
Schedule: Fixed 40 hours/week - Regular, predictable attendance required
  • No Sundays
  • One night shift per week (12:00PM - 8:00PM)
  • Every 4th rotating Friday (9:00AM - 7:00PM)
  • Every 4th rotating Saturday (8:00AM -12:00PM)
  • During Saturday rotation weeks, one scheduled weekday off with extended shifts (8:00AM - 6:00PM and 10:00AM - 8:00PM)

Who We're Looking For

We're looking for candidates who are confident communicators, enjoy problem-solving, and can balance empathy with accountability. The ideal candidate is comfortable having difficult conversations, negotiating solutions, and working toward performance goals in a fast-paced environment.You may be a great fit if you:
  • Have collections, auto finance, banking, lending, call center, or customer service experience
  • Are comfortable discussing payment obligations and negotiating resolutions
  • Can remain professional when handling challenging customer conversations
  • Ask thoughtful questions and actively listen to understand customer situation
  • Are organized, detail-oriented, and able to manage multiple priorities
  • Are motivated by goals, performance metrics, and bonus opportunities

What You'll Do

  • Manage a portfolio of delinquent auto loan accounts
  • Contact customers to discuss payment options and resolve delinquency
  • Negotiate payment arrangements and other account solutions
  • Research customer information and assist with loss mitigation activities
  • Document customer interactions accurately in company systems
  • Meet or exceed performance and quality expectations

    • What You'll Bring

  • High school diploma or equivalent
  • Strong communication and customer service skills
  • Ability to manage conflict and build rapport with customers
  • Strong attention to detail and organizational skills
  • Proficiency with computers and the ability to learn new systems quickly
  • Previous collections or auto finance experience preferred

    • Work Environment

  • This role is phone- and computer-based, requiring the employee to be seated for extended periods.
  • Frequent speaking and close visual work, including reading data, screens, and documents.

    • Benefits and Perks

  • Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
  • 401K with employer match and 100% immediate vesting
  • Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
  • Paid Volunteer Time Off (VTO) Annually
  • Tuition Reimbursement
  • Parental Leave
  • Business casual work environment

    • About GLS

  • Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies.

    • Skills

    Auto FinanceCall CenterCollectionsComputer ProficiencyCustomer ServiceLoss MitigationPayment Negotiation

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