Posted 3 months ago

Collections Representative - delinquent home loans

GreensboroOn-siteContract

AI Summary

A Collections Representative handles inbound and outbound calls to resolve delinquent home loans, negotiating payment plans and working accounts to current status in a high-volume call center.

About this role

Collections Representative - delinquent home loans

About Collabera:

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.

With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.

Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
Collabera listed in GS 100 - recognized for excellence and maturity
Collabera named among the Top 500 Diversity Owned Businesses
Collabera listed in GS 100 & ranked among top 10 service providers
Collabera was ranked:
32 in the Top 100 Large Businesses in the U.S
18 in Top 500 Diversity Owned Businesses in the U.S
3 in the Top 100 Diversity Owned Businesses in New Jersey
3 in the Top 100 Privately-held Businesses in New Jersey
66th on FinTech 100
35th among top private companies in New Jersey

http://www.collabera.com/about_us/accolades.jsp

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Duration: 12 months with possibility of contract extension

Pay Rate: $19/hr

Shift Hours: 12 PM – 9 PM (Mon-Thur); 8 AM – 5 AM on Friday; 8 AM – 12 PM (Every other Sat with Flex day during week)

Training: M-F; 8-5 Classroom training for 3 weeks. OJT will be regular shift hours

The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans. The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls. Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements. In addition, associates in this role will work to bring customer accounts to current status by offering different options including repayment or workout plans.

This is a position in a high volume call center environment. Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system. Collectors also work within a structured team setting. Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers. Monthly incentive opportunities are available based on performance towards set monthly goals. Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers.

Qualifications

Must have at least 80% call center listening test result
Excellent oral and written communication skills
Strong negotiation skills
Excellent organizational skills
Ability to multi-task
Must be able to work in teams
Self-motivated and results-oriented

Desired Skills:

Previous Collection experience
College degree desired, but not required
Desire to resolve customer issues a must
Home loans experience preferred

Additional Information

To know more about this opportunity, please contact:

Laidiza Gumera

973-774-7804

laidiza.gumera(at)collabera.com

Skills

Auto-dialerCall Center SoftwareComputer ApplicationsCustomer NegotiationsHome LoansLoan Servicing

Collections Representative - delinquent home loans

About this role

Collections Representative - delinquent home loans

Qualifications

Additional Information

Skills

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