Posted 4 months ago

Commercial Accounts Broker (Remote First)

TorontoRemoteFull-time

AI Summary

A Commercial Account Broker remotely supports and services a book of business, onboarding new customers, managing policy changes and endorsements, and driving revenue growth through upsell and cross-sell.

About this role

About Us:

Zensurance is redefining commercial insurance for Canadian businesses.

As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.

Zensurance has been recognized for its rapid growth and industry impact:

✅ Deloitte’s Technology Fast 50 (2023, 2024, 2025)

✅Deloitte’s Technology Fast 500 (2024, 2025)

✅ Top Insurance Employers (2022)

At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.

If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you!

At Zensurance, we pride ourselves on the seamless customer experience we strive to deliver daily.

We're looking for a driven Commercial Account Broker to join our growing Accounts team. This is a fantastic opportunity for a client-centered insurance professional who holds themselves to the highest standards and aligns their success with that of the customer. We're boldly going where no insurance broker has gone before!

Reporting to the Team Lead, you'll be responsible for managing a book of business by servicing existing clients and welcoming new ones, providing guidance and an unmatched customer experience.

Bonus: There's no cold calling or prospecting required - we provide the leads and accounts!

Responsibilities:

Strategic Onboarding: Supporting and effectively onboarding new customers.

Quality Assurance: Carefully reviewing all new submissions and policy data for accuracy while managing complex policy changes.

Portfolio Management: Managing the existing book of business by issuing certificates and processing endorsements for large and complex accounts.

Revenue Growth: Identifying opportunities for upselling and cross-selling within the current book of business to ensure a "Circle of Protection."

Market Optimization: Processing remarkets to ensure clients consistently maintain the most competitive and comprehensive coverage available.

Relationship Stewardship: Serving as the primary point of contact for mid-term reviews and year-round account maintenance.

Requirements:

Licensing & Commercial Experience: You hold a valid broker license for your province and have 1+ years of P&C experience. Previous commercial broking experience is strongly preferred.

Professional Development: CIP, CAIB, or CRM designation is a bonus.

Client-First Communication: You're skilled at translating complex insurance concepts into simple, clear language that clients appreciate.

Workflow Efficiency: Proven ability to utilize a BMS or other digital tools to streamline your workflows and manage high-volume client data.

High-Impact Collaboration: You thrive working with colleagues, underwriting teams, and partners to achieve shared goals and deliver seamless service.

Solution-Oriented Drive: You approach challenges with persistence and agility, consistently meeting set targets and finding innovative solutions.

Exceptional Organization: You have strong prioritization skills and demonstrated flexibility in managing a diverse portfolio of clients and tasks simultaneously.

Detail-Focused Execution: You maintain a sharp attention to detail, ensuring accuracy in all policy and account management processes.