Posted 5 months ago

Commercial Insurance Broker - Elite Accounts (Remote First)

TorontoRemoteFull-time

AI Summary

A Commercial Insurance Broker responsible for managing a dedicated book of commercial clients, acting as a trusted advisor, handling policy issuance and endorsements, conducting forensic policy reviews, and driving retention through proactive relationship management.

About this role

About Us:

Zensurance is redefining commercial insurance for Canadian businesses.

As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.

Zensurance has been recognized for its rapid growth and industry impact:

✅ Deloitte’s Technology Fast 50 (2023, 2024, 2025)

✅Deloitte’s Technology Fast 500 (2024, 2025)

✅ Top Insurance Employers (2022)

At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.

If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you!

We’re looking for a driven Commercial Insurance Broker to join our Elite Accounts team. This isn’t just a service role; it’s a career for a high-performing broker who views themselves as the trusted advisor for their clients.

Reporting to the Practice Leader, you’ll manage a dedicated group of clients, treating every account as a holistic relationship. You’ll be responsible for providing year-round stewardship and strengthening relationships to maximize retention through optimized coverage.

Responsibilities:

Strategic Onboarding: Effectively onboarding new customers and establishing yourself as their trusted advisor from day one.

The Circle of Protection: Managing an existing book of business by issuing certificates and processing endorsements for large, complex accounts.

Forensic Policy Review: Carefully reviewing all new submissions and policy data for accuracy.

Risk Architecture: Processing remarkets and designing risk mitigation strategies (reviewing leases, contracts, and loss controls).

Year-Round Stewardship: Providing consistent value throughout the policy lifecycle, ensuring the renewal is a mere formality through proactive relationship management.

Requirements:

Licensing & Commercial Experience: You hold a valid broker license for your province and have 5+ years of commercial experience. Previous experience handling high-premium, complex commercial files is strongly preferred.

Deep Insurance IQ: A CIP, CAIB, or CRM designation is a significant bonus. You have the technical depth to perform audits on renewals and stay ahead of legislative shifts.

The Elite Mindset: You align your success with the client’s growth and act as a strategic partner rather than a vendor.

Excellent Communications: You can translate complex insurance jargon into clear, professional language.

Workflow Efficiency: Ability to utilize a BMS, Salesforce, or other digital tools to streamline workflows and manage high-volume client data with precision.

High-Impact Collaboration: You’re a strong advocate for your clients with Underwriters and a leader of accountability within your internal team.

Solution-Oriented Drive: You approach challenges with persistence and agility, consistently meeting set targets through innovative risk solutions.

Exceptional Organization: You have strong prioritization skills and the flexibility to manage a diverse, high-complexity portfolio simultaneously.