Compliance Officer

SUMMARY:

NCRFS Call Center strives to create the best possible experience for employees by continuously investing in our teams and providing opportunities for growth.We are currently seeking a Compliance Officer to lead, direct and manage the application of ensuring compliance with procedures and legal standards. 

DUTIES & RESPONSIBILITIES:

• Implement and oversee controls necessary to identify, manage, and mitigate legal and compliance risk, including:
  • Administration of the complaints and claims management process, with consideration of reputational risks.
  • Preparation of regular compliance reports and participation in review meetings with process owners.
  • Develop and monitor compliance metrics to evaluate the effectiveness of preventive controls and corrective measures.
  • Provide ongoing compliance guidance and advisory support to the organization.

• Ensure proper documentation, recordkeeping, and secure archiving of compliance-related materials.
• Recommend policy updates, enhancements, or corrective actions to management, as needed.
• Act as the primary point of contact and liaison between the company, regulators, lenders, and other third parties.
• Identify all regulations or standards that affect the organization, both national and sectoral, or the ethical codes of the organization. 
• Integration of the processes and procedures of the organization with the pertinent regulations. 

REQUIREMENTS:

• Minimum 3-5 years experience in quality assurance, call center customer service, or compliance. 
  
  
• Lending industry experience and advanced degree preferred. 
  
• Fluent in English (Written & Spoken)