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Datamark, Inc. logo

Posted 5 months ago

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Contact Center Assistant Manager

El PasoOn-siteFull-time

AI Summary

Assists the contact center manager with daily operations, coaching agents, monitoring quality and adherence, and handling escalated customer issues.

About this role

Title: Contact Center Assistant Manager - Datamark, Inc.

URL Source: https://apply.workable.com/j/D80D75F84E

Markdown Content: Datamark, Inc. collects and processes personal data in accordance with applicable data protection laws.If you are a European Job Applicant see the privacy notice for further details.

Datamark, Inc. collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details. Datamark, Inc. does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Important Notice to Job Seekers: We will never ask a candidate to provide money or other financial information for work equipment during the course of the application or offer process. Please be advised: If you receive a job offer claiming to be from us that seems suspicious, please do not share personal details, send money, or engage further. If you believe you have encountered a fraudulent offer, or if you have concerns about the legitimacy of a job opportunity, please contact us directly at careers@datamark.net. Please be advised: If you receive any unsolicited job offers claiming to be from us that seem suspicious, please do not share personal details, send money, or engage further. If you believe you have encountered such a fraudulent offer, or if you have concerns about the legitimacy of a job opportunity, please contact us directly at careers@datamark.net.

Skills

Calibration SessionsCall Center OperationsConflict ResolutionCRM SystemsCustomer ServiceData EntryDocumentationHigh Volume Call HandlingIssue EscalationMulti-channel SupportPerformance MetricsPolicy ComplianceProcess ImprovementQuality AssuranceReportingRisk MitigationSchedulingStaff CoachingTeam LeadershipTraining DeliveryVOC AnalyticsWorkforce Management

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