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Immediate Response Recruitment LTD

Posted 90 months ago

Open

Contact Centre Team Manager

BirminghamOn-site

AI Summary

Contact Centre Team Manager We have some fantastic opportunities for experienced Team Managers to join an ever growing company based in South Birmingham.If you are a looking for a forward thinking company where you can grow and develop your skills, then this is worth applying for.My client are going through large periods of growth and now require 2 additional Team Managers to join their operation.Responsibilities of the Team ManagerManaging a Team of 10-15 advisorsProviding support and advice t

About this role

Contact Centre Team Manager

We have some fantastic opportunities for experienced Team Managers to join an ever growing company based in South Birmingham.

If you are a looking for a forward thinking company where you can grow and develop your skills, then this is worth applying for.

My client are going through large periods of growth and now require 2 additional Team Managers to join their operation.

Responsibilities of the Team Manager

  • Managing a Team of 10-15 advisors
  • Providing support and advice to the operation and the call centre
  • To perform monthly 1-2-1's to monitor SLA's and KPI's
  • Provide side by side coaching and feedback to advisors
  • To review company policies and procedures to ensure best action for the customer
  • Manage customer journey and complaints, ensuring first time resolution
  • Coach advisors through challenging calls, using past experience and knowledge

This is a permanent role and interviews will be taking place over the next few weeks. You must have a minimum of 2 years management experience.

Hours of work between 8am and 8pm Monday to Friday 1 in 4 Saturdays - must be able to show flexibility to support business requirements

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