Posted 3 months ago
Customer Service Advisor
BirminghamOn-site
AI Summary
Handles inbound customer inquiries, resolves queries, and guides customers through fixes using multiple systems while maintaining high satisfaction and first-time resolution.
About this role
Customer Service Advisor
Inbound Customer Service Advisor
We are currently recruiting for Inbound customer service advisors to join a fantastic and growing company based in south Birmingham.
My client has huge plans for growth for 2019 and thereafter and now looking to expand their customer service operation.
They offer a good basic salary with an annual salary review, which is performance related, company pension and an amazing working environment. The call centre is fresh and modern and they provide free, tea and coffee, massive kitchen area, pool tables, PlayStation, ice hockey and more.
What experience do you need for the Inbound Customer Service Advisor.
- Previous Call Centre experience minimum of 12 months
- Excellent i.t skills, as multiple systems, you have to be able to guide customers through fixes
- Strong customer service skills
- Ability to communicate at different levels, and keep rapport with customer to ensure customer journey is the same experience every time
- Complaint experience, have confidence and ability to resolve all customer queries by yourself or with the support of your manager
- First time resolution is key for my client, go above and beyond to ensure customer leaves happy and satisfied you have resolved their query
Personal Attributes
- Strong Communication skills
- Team player, support your colleagues and the company
- Amazing customer service skills - Above and Beyond attitude
- Computer literacy
Interviews will be talking place over next few weeks, so you must be able to start in January.
Skills
Call Centre SystemsComplaint ResolutionCustomer Service SoftwareMicrosoft OfficePC SkillsPhone Systems
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