Content Moderator (Dutch)

🌍 Now partnering with a leading Outsourcing/BPO company!

📍 Lisbon, Portugal | 🏢 On-site | ⏰ Full-time (6-month contract)

Are you a Dutch-speaking professional with sharp judgment and a passion for e-commerce? 🛒 We're looking for a Content Moderator to help maintain a safe, trustworthy platform in a modern Lisbon workplace! ✨

📋 Duties & Responsibilities

👉 Maintain strong knowledge and enthusiasm for leading e-commerce products, services & industry standards
👉 Review content in line with established SLAs and quality benchmarks
👉 Ensure uploaded content complies with platform policies, legal standards & safety guidelines 🔒
👉 Adapt to policy updates, schedule changes, and follow standard operating procedures consistently
👉 Identify and escalate issues through proper internal channels, adhering to company protocols

✅ Requirements

🔹 Native/fluent Dutch (verbal & written), fluent English (B2 minimum)
🔹 Excellent moderation abilities — clear communication, sound judgment, local market insight
🔹 Solid understanding of e-commerce platforms and industry practices
🔹 Able to manage high workloads and maintain performance during peak promotional periods
🔹 Ability to work in shift rotation (Monday–Sunday, 24/7)
🔹 Strong customer service skills — empathy, effective communication, balanced decision-making

🎁 Benefits

🏢 Modern office in a city center, easily accessible by public transportation
🎓 Comprehensive initial training and guidance to ensure you're well prepared
🤝 Support from colleagues with coaching and mentoring opportunities
💪 Health and wellbeing initiatives
🍽️ Monthly meal allowance
✨ And many more!

📩 Ready to help keep a global e-commerce platform safe and trustworthy? Apply now!

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