Content Specialist

Role Overview
The Content Operations Specialist is responsible for creating, updating, and maintaining
accurate customer content across the Grubtech platform. This includes menus, pricing,
images, and configurations to ensure a seamless ordering experience across all integrated
delivery channels.
Key Responsibilities
• Create and maintain restaurant menus and content on the Grubtech platform
• Ensure accuracy of:
o Menu items, descriptions, modifiers, and prices
o Availability, taxes, and configurations
• Manage content updates for:
o New customer onboarding
o Menu changes and promotions
o Seasonal or regional updates
• Validate content across multiple delivery platforms to ensure consistency
• Work closely with Onboarding, Activations, Technical Support, and Customer
Success teams to align content with customer needs
• Follow defined content quality standards and SLAs
• Identify and report content issues that may impact order flow or customer
experience
• Maintain internal documentation and content guidelines
• Support high-volume content updates during launches and peak periods
Required Skills & Qualifications
• 1–3 years of experience in content operations, data entry, or platform support
• Strong attention to detail and accuracy
• Ability to manage high volumes of content without compromising quality
• Familiarity with SaaS platforms, CMS tools, or admin dashboards
• Strong organizational and time-management skills
• Clear written communication skills