AI Summary

Front desk and sales support role for solidcore studios in Wexford, handling client onboarding, class scheduling, retail, and upselling, while delivering a positive guest experience.

About this role

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Wexford Core Crew team, providing front desk, administrative, and sales support to the Area Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.

Roles and Responsibilities

Perform routine client-facing system tasks, including new account set-up, scheduling / canceling / rebooking classes, package purchases, and other general account needs as requested

Tour prospective clients through the facility, explain the [solidcore] workout in detail (including the science), and demo the workout

Regularly interact with clients and obtain, assess, and address information on client needs, expectations and levels of satisfaction; and respond to client requests and concerns promptly and effectively

Maintain product knowledge for all studio retail operations, including class packages, apparel, and promotions

Be of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed

Assist the Area Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed

Notify Area Manager and/or member of the studio management team of any employee or client complaints or grievances, and assist the Area Manager to respond appropriately

Quickly address any maintenance or equipment issues that are visible to clients

Communicate with studio leads via axel, phone, and email to generate sales

Follow up with client lists in axel to meet monthly sales quota

Respond to client emails

Responsible for alerting coaches about client milestones and setting up the keychain and board for celebration

Required Skills and Experience

High school education, some college preferred

1 year sales experience preferred

MBO experience preferred

Excellent interpersonal and communication skills

Outstanding customer service skillsStrong organizational skills

Careful attention to detail

Must be willing to initiate tasks and perform duties without direction

Ability to stand for long durations of timeAbility to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours

Passion for fitness, wellness, and the [solidcore] brand

Ability to lift up to 30 pounds and walk through all areas of the studio

Compensation & Benefits

$12.00/hour plus opportunities to earn sales commission

Free drop in classes

Skills

Account SetupAxelBasic Lifting To 30 PoundsCalendar ManagementClass SchedulingCustomer ServiceData EntryInventory AwarenessMaintenance Issue ReportingMultistudio CoordinationPhone And Email CommunicationPOS And Sales TrackingProcess AdherenceQuota TrackingRecordkeepingRetail Product KnowledgeSales Follow-upTeam Coordination

Core Crew (Front Desk & Sales) - Wexford, PA

About this role

Roles and Responsibilities

Required Skills and Experience

Compensation & Benefits

Skills

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