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Arrive Logistics

Posted 4 months ago

Open

Coverage Specialist (Temp-To-Perm)

AustinOn-siteFull-time

AI Summary

A Coverage Specialist supports temperature-controlled freight operations by securing carrier capacity, handling high-volume calls, and coordinating with sales and operations to ensure on-time, compliant shipments.

About this role

Who We Are
Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.
Who We Want
We are looking for dedicated, high-energy candidates to join our growing team of Coverage Specialists. This role is critical to delivering best-in-class service for our most strategic and sensitive refrigerated temperature controlled customer accounts. You’ll play a direct role in maintaining our reputation for white glove, temperature-controlled service, ensuring that time-sensitive and high-value freight moves safely, on schedule, and according to strict compliance standards. This is a 60 day temporary to permanent role. If you perform at or above expectations during your first 60 days, you’ll have the opportunity to grow into a full-time permanent role in sales or operations.
How You’ll Learn:
After an intensive one-week training program, you’ll hit the ground running with the knowledge, tools, and resources to secure reliable carrier capacity nationwide. You’ll work closely with our internal sales and operations teams to provide seamless coverage, anticipate potential risks, and proactively resolve issues before they impact our customers.

What You’ll Do

  • Learn the business in our one-week training program, designed to get you ramped quickly & effectively.
  • Hustle! We want reliable team members who will show up on time and get the job done.
  • Get on the phone! This is a high-volume role, so be prepared for lots of inbound/outbound calls from carriers across the country.
  • Secure capacity by selling shipments over the phone to carriers who meet our strict requirements.
  • Problem-solve through issues that occur during transit.
  • Communicate internally with our customer sales team & keep them updated on the status of their customers’ shipments. You are their point of contact for all tracking updates

    • Qualifications

  • A high school diploma or equivalent.
  • Highly level of Accountability
  • Proven work-ethic in a high volume setting.
  • Ability to multitask in a fast-paced environment.
  • Exceptional communication skills (both verbal & written).
  • An LFG attitude - once you meet us, you’ll see what we mean!

    • The Perks of Working With Us

  • Build relationships and find your home at Arrive through our Employee Resource Groups.
  • Enjoy office wide engagement activities, team events, happy hours and more!
  • Leave the suit and tie at home; our dress code is casual.
  • Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.
  • Park your car for free on site!
  • Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
  • Sweat it out with the team at our onsite gym.
  • Get paid to work with your friends through our Referral Program!

    • Skills

    Call Center PlatformsCarrier ManagementCRMMicrosoft OfficeTransportation Management Systems (TMS)

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