Posted 3 months ago
IT Service Engineer
AI Summary
An IT Service Engineer provides first-level application support for call center platforms, screen recording tools, and mobile apps, performing initial troubleshooting, coordinating outage resolutions, and maintaining support documentation.
About this role
IT Service Engineer
Importante empresa de transporte a nivel nacional.
Experience:
- Providing application production support in ACC.
- First Level Suppot for appplications for Call Centers.
- Initial troubleshooting of applications.
Functions:
- Give supports to Call Center, Screen Recording plataforms and Mobile apps.
- The person should provide application production support in ACC.
- First level support for applications for 3PCC call centers and Call Recording systems.
- Initial troubleshooting of applications – does not include the code changes and defect fixes.
- Should coordinate with other teams to resolve the outages.
- Documentation for support and troubleshooting.
- Updating knowledge database.
Location: Guadalajara.
We offer atractive salary + Superior benefits and relocation bonus.
If you are interested please send your Resume to a.malop@dresdenpartners. com
Qualifications
Comunication.
Team work.
Working under preassure.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Skills
Explore related jobs
More jobs at Dresden Partners
Jobs in Guadalajara
- Senior Staff Engineer - Data Engineer (Unity Catalog)Nagarro · Guadalajara, Mexico
Senior Accounts Payable AnalystGPV Mexico · Guadalajara, Jalisco- Industrial EngineerGPV Mexico · Guadalajara, Jalisco
- Project Manager IRadian Generation · Guadalajara, Mexico
- Ingeniero de Procesos SeniorAumovio · Guadalajara - La Tijera, Jalisco
Netsuite Developer - R01571471Brillio · Guadalajara, Jalisco
Browse these categories
Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.