CRM Application Architect | 502984

Job Title: CW CRM Application Architect

Duration: 10 months’ contract with extension

Location: Plano, TX 75024

Mode of Interview: Phone and Onsite

Job Description:

Description:

·Contribute to an overall strategic plan for the call center, help define the CRM technology strategy, select technology products and implementation partner.

·Develop and promote enterprise standard architecture & patterns in support of implementing the CRM technology strategy.

·Analyze complex business and technical problems related to the implementation of new technology and/or the customization of existing technologies.

·Partner with other technology teams to work with business executives and end users to conceptualize new application projects, recommend technologies and implementation strategies. Architect/design for requirements of the project within financial and timeline constraints.

·Author and/or review architecture, design, and other technical documents ensuring high quality deliverables and systems development across technology stacks and applications teams.

·Review code and technical approaches for problem solving to ensure functional and non-functional requirements are met in an effective and high quality manner.

·Provide guidance and mentor technical teams across multiple architecture styles and technologies to ensure high quality design/implementation, re-use of enterprise/common patterns, improve code quality and testability/maintainability.

·Collaborate with Business Analyst to develop a Scoring Matrix that includes scoring methodology, must-have functionality, as well as requirements around security, usability, scalability, etc.

·Attend vendor demos and score them per Scoring Matrix

Qualifications

Requirements:

·Education Level: Bachelor's Degree

·Demonstrable ability to self-manage time and priorities in a complex multi-team matrix environment while maintaining high-quality deliverables for oneself as well as your tech teams.

·Demonstrable ability to communicate in verbal/written and diagrams formats to technical and non-technical audiences of varying skillset and seniority.

·8+ years of experience in multi-tier Web and/or Mobile Application architecture.

·3+ years of experience in architecting, designing SaaS implementations & integrations.

·Experience with CRM-centric platforms (Oracle Service Cloud, Salesforce, Pega, etc.) which are used as the basis for Call Center and CRM applications.

·Multi-year / multi-project experience in following areas:

oHands-on architecture/design of high volume transactional web applications – custom app or ASP/SaaS implementations

oIntegration technologies for internal/external partners in complex enterprise settings.

oWebLogic/JBoss/Tomcat and RDBMS/NoSQL platforms based architecture

·Java EE/Spring/Hibernate based web application development/design

·Agile/Scrum, Continuous Integration and Test Driven development.

Additional Information

Preferred Qualifications:

·Experience in Telephony and other Call Center related technologies

·Experience in more than one IT discipline such as web/mobile application architecture/design, middleware/integration architecture/design within/across enterprises, information security architecture/design, and database architecture/design, data analytics

·Automotive industry experience