CSM
AI Summary
Client Success Manager who onboard new clients, manage ongoing client relationships, provide consultancy to optimize campaigns, and contribute strategic input to product and marketing.
About this role
CSM
Influ2 is the first person-based marketing platform, pioneering a new approach to account-based marketing. The solution empowers B2B marketers to target chosen decision-makers, capture their intent, and track engagement at the individual level.
The company has 75+ enterprise and medium-sized clients globally, including Fortune 500 B2B enterprises such as NVIDIA, Capgemini, and Episerver. Influ2 runs offices in NY and CA, with 50+ employees on board.
— Onboard new clients, provide support in their launch process;
— Oversee and manage the existing client relationship and play an active role in developing and building long-term relationships;
— Provide consultancy to clients, help to optimize their campaigns;
— Discuss the key success factors and ensure the success of their PBM campaigns;
— Contribute to strategic input to the product and marketing team.
Qualifications
— +3 years of account management or customer success on US-EU markets
— Fluent English
— Great people skills, track record of being “the best friend” for past customers
— Understand of digital marketing, its vocabulary, and toolkit
— Ability to see the big picture, understand the key drivers of digitally-driven businesses and
how they relate to each other
— Track record of meeting and exceeding business established goals
Skills
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