Customer Care Executive

JOIN OUR TEAM!

At BetWarrior, we’re building a smarter, more personal, and more fun betting experience

We’re an ambitious, fast-growing team competing across Latin America and beyond. We move fast, with urgency, and care about every detail

Great people, bold ideas, and a sharp focus on user experience set us apart

Purpose

We are looking for a Customer Care Executive to help us provide an exceptional experience to our customers. Your mission will be to do your best so that we can resolve our customer’s concerns, ensuring that they get the highest quality and fastest attention possible.

In this role, you’ll

• Take ownership of providing top-of-the-line customer support to a highly demanding and international customer base.
• Actively manage and resolve daily issues related to systems, websites, hardware, procedures, campaigns, and products, escalating when necessary.
• Build strong relationships with customers and internal stakeholders by embracing and promoting the BetWarrior culture and team spirit.
• Collaborate closely and proactively with operational teams such as Fraud & Risk, Responsible Gaming, Payment Services, Marketing, and CRM to stay aligned with product offerings and policies.
• Contribute to the continuous improvement of Customer Care operations, policies, procedures, and workflows.
• Support the Customer Care Manager with operational tasks, projects, and initiatives related to customer support and responsible gaming.
• Take ownership of consistently meeting and maintaining quality and productivity KPIs.
• Develop and maintain a deep understanding of campaigns, promotions, and the full product portfolio, including Casino, Live Casino, and Sportsbook.
• Balance hands-on operational work with a mindset oriented toward strategic improvement and scalability.

What we look for in an exceptional candidate

• Minimum 2–3 years of experience in Customer Care operations within an international online environment.
• Strong passion for customer service, with a proactive, can-do attitude focused on continuous improvement of the BetWarrior experience.
• High level of empathy and a genuine, customer-centric approach to service delivery.
• Strong attention to detail, reliability, and accountability in daily operations.
• Excellent communication skills, both written and verbal, with fluency in English or Portuguese.
• Ability to perform in a target-driven environment and collaborate effectively as part of a team.
• Flexibility and willingness to work rotating, shift-based schedules.

Bonus points if you also have

• Solid knowledge of the online gaming market, including products, platforms, and customer behaviors.
• Strong interest in e-gaming and a demonstrated willingness to continuously learn and improve.
• Relevant academic degree or professional qualification related to customer service, business, or a similar field.

How we do things

• We operate in a dynamic and fast-growing environment, combining hands-on execution with strategic thinking.
• We promote a collaborative, transparent, and inclusive culture, where teamwork and ownership are key.
• We focus on continuous learning, development, and internal growth opportunities.
• We strive for high-quality standards, customer-centric decision-making, and operational excellence across all teams.

We expect every team member to live our values

Accountability & Ownership – Take charge, own your craft

Reliability – Deliver with quality and consistency

Teamwork – Collaborate, challenge, and grow together

Winner Spirit – Compete with purpose and grit

Wellbeing – Build a career that energizes you

Curiosity & Innovation – Keep questioning. Keep improving