Customer Care Representative

Description

Debug Pest Control – Trusted for Over 30 Years!

Are you a calm, confident problem-solver who thrives in a fast-paced, customer-focused environment?

Debug Pest Control is looking for a Customer Care Representative to be the first voice our customers hear and a key connection between our office and field teams.

In this role, you’ll handle inbound calls, schedule and dispatch service appointments, and help resolve customer concerns with empathy and professionalism. If you’re experienced on the phones, comfortable using CRMs, and know how to keep things running smoothly—even when things get busy—we’d love to meet you.

What You’ll Do

• Answer incoming customer calls with professionalism, clarity, and care
• Schedule, coordinate, and adjust service appointments for field technicians
• Work closely with technicians and operations teams to support daily routes
• De-escalate customer concerns and resolve issues efficiently and respectfully
• Investigate service-related problems and escalate when appropriate
• Maintain accurate and up-to-date customer records in the CRM
• Communicate clearly across teams using email and internal messaging tools
• Contribute to a positive, collaborative, people-first workplace

Requirements

Required Qualifications

• Previous customer service experience in a phone-based role
• Experience using a CRM while actively handling inbound calls
• Comfortable working with field teams and dispatching technicians
• Strong verbal and written communication skills
• Proficiency with Google Workspace (Gmail, Calendar, Docs, Sheets)
• High level of email professionalism and written accuracy
• Proven ability to de-escalate customer concerns and remain calm under pressure
• Ability to multitask and prioritize in a fast-paced environment
• Typing speed of 35+ WPM and comfort using phone systems
• Ability to sit for extended periods

Nice to Have (But Not Required)

• Experience with FieldRoutes or similar field-service CRMs
• Prior dispatch or scheduling experience in a service-based industry
• Familiarity with Slack or similar internal messaging platforms
• Bilingual (Spanish/English or other languages)
• Previous experience in pest control, home services, or field-service operations
• Experience utilizing AI technology (Chat GPT, Claude, Muse, Grok, etc.)

Why Debug?

We’re not just a pest control company—we’re a people-first team that’s growing fast and investing in our people every step of the way.

• Competitive Pay: Starting at $20–$26/hour, based on experience, with monthly performance bonus opportunities
• Full Benefits Package: Includes medical, dental, and vision insurance after 60 days
• Monthly Bonus Incentives
• 401(k) with Company Match: Helping you plan for your future
• Paid Time Off: Includes vacation days, sick leave, and paid holidays
• Employee Assistance Program with free mental health care, access to nutritionists, legal guidance, financial guidance, estate planning and much more!
• Monthly Wellness Reimbursement up to $30
• Employer paid life insurance
• Growth & Development: As we expand, there are real opportunities for advancement, training, and new roles
• Supportive Team Culture: We’re serious about our work, but we also believe in good vibes, teamwork, and putting people first
• Work That Matters: You’ll play a key role in helping people feel safe and supported in their homes and businesses

Schedule

• Day shift
• Monday to Friday, with occasional Saturdays
• 40 hours a week with potential overtime

Our Core Values

• Good Vibes
• Do the Right Thing
• We Care
• Make Tomorrow Better Than Today
• People First

If this sounds like a role where you’d thrive, apply today and become part of a team that truly values its people and the service we provide to our customers.

At Debug Pest Control, we are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We strive to create an inclusive workplace where everyone feels valued, respected, and supported. This commitment extends to all aspects of employment, including recruitment, hiring, promotions, transfers, training, benefits, and termination. Discrimination or harassment of any kind is not tolerated at Debug Pest Control. We encourage all qualified individuals to apply for career opportunities with us and join our team in providing exceptional pest control services while upholding our commitment to fairness, equality, and respect.