Dispatcher – Home Services (7AM Start)

Bellows Plumbing, Heating, Cooling & Electrical is growing and we are looking for an experienced Dispatcher to join our North Bay operations team. This position starts at 7:00 AM each day, helping get technicians organized, scheduled, and out to their calls for a successful day. It’s a great fit for someone who likes getting an early start and getting off earlier in the afternoon.

This position is based out of our North Bay headquarters in Novato and supports service operations across Marin, Sonoma, and Napa counties. This is an important role within our company. We are looking for someone who can manage a busy service schedule, keep technicians moving efficiently, and ensure our customers receive excellent service. The Dispatcher acts as the central point of coordination between technicians in the field, customers, and the operations team.

Please only apply if you are comfortable with the 7:00 AM start time and can reliably arrive on time each day. Be sure to mention in your application that you understand and can commit to the schedule.

Position Overview

The Dispatcher works closely with our operations team to coordinate service calls and installation schedules while serving as the main communication link between technicians, customers, and management.

This position requires strong organization, attention to detail, and the ability to adapt quickly as schedules and priorities change throughout the day.

Key Responsibilities

• Schedule and coordinate service calls and installation work
• Dispatch technicians and manage daily service schedules
• Communicate with customers, technicians, and operations staff
• Assist with customer service and appointment coordination
• Order materials and equipment for upcoming jobs
• Assist with construction permit applications
• Support daily operational and administrative tasks
• Adjust schedules as priorities change throughout the day

Qualifications

• Minimum 2 years dispatching in HVAC, plumbing, electrical, or residential home services
• Experience managing multiple technicians and coordinating a high volume daily service board
• Strong working knowledge of Service Titan including scheduling, dispatching, and job management
• Ability to prioritize emergency calls, maintenance appointments, and installations while balancing technician availability
• Experience communicating directly with field technicians and adjusting schedules throughout the day
• Comfortable handling customer calls, schedule changes, and problem resolution in a fast-paced environment
• Strong written communication skills with clear and professional customer communication
• Highly organized with the ability to track multiple jobs, permits, materials, and schedules simultaneously
• Proficient with Google Workspace including Gmail, Sheets, and shared calendars
• Strong numerical awareness including job numbers, materials tracking, and basic invoicing coordination
• Ability to work closely with operations managers and technicians to keep jobs moving efficiently

Bellows is growing and we are looking for someone who wants to grow with us while helping keep a busy service operation organized, efficient, and focused on great customer service.