Posted 2 days ago
Customer Care Representative English speaker
New CairoOn-siteFull-time
AI Summary
Provides first-line technical support to customers via phone, troubleshooting and resolving hardware and software issues while guiding users through resolution steps.
About this role
Customer Care Representative English speaker
Sutherland is an AI-driven business transformation partner that helps leading enterprises improve their operations through AI, automation, cloud computing, advanced analytics, and digital engineering.
- Provide first-line technical support to customers via phone.
- Troubleshoot and resolve hardware and software issues
- Guide users through troubleshooting steps
- Analyze technical problems and ensure timely resolution
- Document incidents, troubleshooting steps, and resolutions in support systems
- Escalate complex issues when required
- Collaborate with internal teams to improve support processes and knowledge bases
- Maintain a high level of customer satisfaction
Qualifications
- English level: B2 / C1
- Graduates and dropouts are welcome to apply
- Good communication and problem-solving skills
- Basic technical troubleshooting knowledge
- Flexibility to work rotational shifts
- Customer-focused mindset
- Ability to work effectively in a fast-paced environment
- Location: New Cairo
- Work Model: On-site
Skills
Hardware SupportIncident DocumentationKnowledge Base ManagementPhone SupportSoftware SupportTechnical Troubleshooting
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Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.