Jobless Developer
Emma – The Sleep Company logo
Emma – The Sleep Company

Posted 8 days ago

Open

Customer Excellence Intern

Mexico CityHybridInternship

AI Summary

A Customer Excellence Intern improves customer experience by supporting cross-team projects, assisting the Contact Center, maintaining the Knowledge Base, and analyzing/reporting KPIs such as NPS, CSAT, FCR, and Returns.

About this role

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!

What you will do:

  • You will continuously work on improving the customers’ experience; involving in cross-teams projects, analyzing risks and following improvements.
  • You will collaborate directly with our Contact Center, enhancing smooth daily operations and timely escalations.
  • You will help maintain our Knowledge Base for customer impacting processes.
  • You will help analyzing and reporting the team's most important KPIs (NPS, CSAT, FCR, Returns).

    • What we are looking for:

  • Recent graduate (Engineering)
  • Excel
  • Strong attention to detail
  • Comfortable working with spreadsheets and data
  • Curious and willing to ask questions
  • Good communication skills
  • Spanish and English fluent

    • What we offer:

  • Food vouchers
  • Hybrid home office policy (60-40)
  • Pet-friendly office
  • A combination of personal and company growth to accelerate your career and help you reach your goals
  • The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team
  • Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA

    • Skills

    ExcelSpreadsheets

    Explore related jobs

    More jobs at Emma – The Sleep Company

    Similar Excel jobs

    Jobs in Mexico City

    Browse these categories

    Excel JobsSpreadsheets JobsJobs in Mexico CityJobs in Mexico