Customer Experience Advisor 9:00 - 18:00 some Saturdays

The company
Corston Architectural Detail was established by a team of creative designers and engineers with a shared vision to create hand finished architectural details that flow seamlessly from room to room. Our coordinating collections of solid brass switches, sockets, hardware and lighting are made to last.

We’ve grown quickly and seen huge success in our five years - launching in the UK, EU, UAE and USA. The key to our success lies in our high-quality products, outstanding customer service and operations team, who ensure that Corston customers receive a positive, engaging experience every step of the way. #IND

The role
As a Customer Experience Advisor, you will play a key role in delivering best-in-class customer experiences. You will be passionate about customer service and committed to providing exceptional support via telephone, email and other communications.

Working as part of a vibrant and friendly team, you will communicate with both trade and retail customers. Your role will involve handling enquiries, maintaining accurate records, supporting technical queries, and preparing quotations. Every day will be different, but you will consistently deliver outstanding service at every touchpoint. #IND

Key Responsibilities
Provide excellent customer service via telephone, email and other communications
Manage a high volume of daily customer enquiries efficiently and professionally
Engage with customers in a friendly, attentive, and professional manner
Actively listen and understand customer needs and concerns
Strive to achieve
Support inbound trade enquiries
Prepare and manage customer quotes
Answer Client questions via email
Follow up with potential clients via cold calls
Maintain up to date and accurate records of our customers within our CRM system #IND

Skills, Knowledge and Expertise
Must have a minimum 1 year customer service experience
Excellent verbal and written communication
Ability to handle a high volume of calls and emails efficiently
Ability to build strong relationships with customers
High attention to detail and accuracy
Positive, proactive and adaptable attitude
High performer mindset #IND