Customer Experience Officer

Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers, and people are fully met, and that the company contributes to the economy and insurance market in Malta.

We are seeking a customer-focused and professional individual to join our front-desk team as a Customer Experience Officer at our Head Office in Ta’ Xbiex. As the first point of contact for our company, you will play a crucial role in delivering a seamless, welcoming, and supportive experience to clients and visitors, with an increased focus on digital customer service.

Key Responsibilities:

• Warmly greet and assist visitors, ensuring a professional and friendly first impression.
• Handle customer queries with care, empathy, and accuracy across digital channels including email, chat, and internal systems.
• Resolve queries directly whenever possible by using available tools, information, and system access.
• Capture and escalate more complex issues to the appropriate teams, ensuring smooth follow-through and clear updates to customers.
• Maintain an organised and welcoming reception area that reflects Elmo’s customer-first standards.

What We’re Looking For:

• Excellent communication and interpersonal skills, with a professional and customer-centric attitude.
• A minimum of an A-Level standard of education.
• Insurance-related qualifications or experience are considered a strong asset.
• Fluency in both written and spoken English and Maltese.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Experience in a customer-facing or digital customer service role is considered beneficial.

Why Join Us?

This is your opportunity to join a financially secure company that values its employees and has a people-first culture. We offer comprehensive training to help you succeed in your role, along with a supportive, collaborative and high-quality work environment. The right applicant will be offered career development and learning opportunities as well as a number of employee wellness benefits, including reduced summer working hours and staff discounts.

Apply today and take the next step in your career!

Elmo Insurance Limited (C-3500) is registered in Malta. Authorised to carry on general insurance business in terms of the Insurance Business Act (Chapter 403 of the Laws of Malta) and regulated by the Malta Financial Services Authority.