Customer Experience Retail

JakartaOn-siteFull-time

AI Summary

Ensures accuracy and completeness of borrower customer data, conducts contract signing, performs field visits or surveys, and coordinates onboarding processes to deliver an excellent customer experience.

About this role

Responsibilities:

Ensure the accuracy and completeness of borrower customer data.

Conduct contract signing with customers in accordance with company procedures.

Perform field visits or surveys to customers’ offices to verify information and maintain service quality.

Provide an excellent customer experience through professional interaction and responsive service.

Coordinate with internal teams to ensure smooth and efficient customer onboarding and contract processes.

Requirements:

Minimum SMK/SMA/Diploma degree in any major.

Preferably has experience in customer service, field survey, or credit administration.

Strong communication and interpersonal skills.

Detail-oriented, honest, and responsible.

Willing to work in the field and travel to customer locations.

Able to work both independently and as part of a team.

Possess a valid driving license (SIM C/A) is an advantage.

STNK & Motorcycle valid number plate.

Have an active smartphone and cellphone number.

Mastering the Jabodetabek and surrounding areas.

Skills

JabodetabekSIM C/ASTNK

Customer Experience Retail

About this role

Responsibilities:

Requirements:

Skills

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