Customer Experience Specialist

A dedicated Customer Experience Specialist to serve as the primary point of contact for our global clientele. In this role, Specialist will ensure customers receive world-class assistance, guiding them through our product ecosystem and resolving technical or procedural inquiries with precision and empathy.

Requirements

• Strong attention to detail, organized, ability to multi-task & to work independently.
• Should be process-oriented
• Excellent communication skills; both oral and written
• At least 2 years’ experience in Customer Support
• Ability to build and maintain a positive relationship with clients
• Excellent communication skills
• Excellent in customer service skills and orientation
• Proficient in Microsoft Office applications, especially Outlook, Excel, Word & PowerPoint.
• Amenable to work in shifting schedule
• Problem-Solving and Analytical Skills
• Has at least a basic Industry Knowledge (Procurement Process/ Maritime)

Benefits

• Competitive Salary and Bonus: We reward your expertise and contributions.
• Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one.
• Marcura Wellness Zone: We value your work-life balance and well-being.
• Global Opportunities: Be part of an ambitious, expanding company with a local touch.
• Diverse, Supportive Work Culture: We’re committed to inclusion, diversity, and a sense of belonging for all team members.