Customer Experience Specialist

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

The Opportunity
Using your passion for delivering outstanding service, step into a role where you will play a key role in supporting MYOB customers by delivering high quality, adaptable technical support and customer service. The first six months you will support customers through technical product migrations before having the opportunity to move into other teams where you will...

- Provide outstanding support to MYOB customers utilising phone, email, and self-service tools for current and future products

- Support customers as they migrate to our next generation online products

- Deliver world class service by responding to migration queries and ensuring customers get the most from their relationship with MYOB

- Identify and implement ongoing service improvements to better support our customer base

What You Will Bring
- An interest in Accounting or the IT industry

- Customer support or customer service experience

- Strong analytical skills that translate to excellent troubleshooting and solution skills in business applications

- Excellent interpersonal skills and rapport building ability

The successful candidate will need to be available to start on Monday 10 August