Customer Experience Specialist

Overview

Snyder is expanding our Customer Experience team! We're looking for a motivated, goal-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional service.

What You'll Do:

This role focuses on handling maintenance membership cancellations, de-escalating customer concerns, and collaborating with trade managers to enhance the overall customer experience.

Benefits Include:

• Guaranteed weekly pay
• Medical, Prescription, Dental, Vision, Group Life, HSA, and 401(k) with company match
• Paid holidays, vacation (after 90 days), and birthday pay
• Flexible schedule and hours
• Ongoing training, development, and growth opportunities
• Fun, friendly, and merit-based work environment

Key Responsibilities:

• Handle inbound calls and follow-ups
• Schedule appointments and manage time effectively
• Communicate clearly and document customer accounts
• Educate customers throughout their service journey
• Work collaboratively with team members and trade managers

Qualifications:

• Minimum 1 year of call center or customer service experience
• Team lead experience preferred
• Familiarity with plumbing, electrical, and HVAC terminology
• Experience with ServiceTitan is a plus
• Strong communication and organizational skills

Compensation: $18–$23/hour, based on experience