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BrightEdge

Posted 101 months ago

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Customer Onboarding Specialist

ClevelandOn-siteFull-time

AI Summary

Entry-level client onboarding role focusing on delivering onboarding trainings, driving platform adoption, and coordinating handoffs to Customer Success.

About this role

Shape the future of Search.
About BrightEdge
BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.
What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.
About the Role
Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.
As a Client Onboarding Specialist, you serve as the face of the company to our new customers. A great Client Onboarding Specialist has a positive attitude and delivers a consistently great experience for our new customers. You will be responsible for presenting and educating new customers on platform best practices to support their organic marketing channel.
**NOTE: This is an entry level, individual contributor role based out of our Cleveland HQ.

How you'll spend your time:

  • Delivering onboarding trainings and materials
  • Ensuring platform adoption
  • Timely scheduling and delivery of onboarding sessions
  • Lead successful transitions to the Customer Success Manager team after onboarding

    • We're excited about you if you have:

  • Bachelor's degree required
  • 1+ years’ experience working in a Marketing Technology environment a plus
  • Strong analytical skill set; experience working with Adobe Analytics or Google Analytics is a plus
  • Strong articulation and presentation skills
  • Ability to follow process consistently in a high call volume environment
  • Willingness to learn and use coaching feedback to improve
  • Passionate about working with customers and delivering a great customer experience

    • Benefits & Perks:

  • Motivating, high-impact work that builds your career
  • Medical, dental, and vision insurance with multiple package options
  • 15-23 days PTO depending on tenure plus 10 paid holidays
  • Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
  • Discounted gym membership and fitness benefits
  • No or low cost therapy and professional coaching sessions through Spring Health
  • 4-6 weeks fully paid parental leave
  • Pet wellness and insurance plans to keep your furry family healthy

    • Skills

    Adobe AnalyticsCoaching FeedbackCustomer SuccessData AnalysisGoogle AnalyticsOnboarding ProcessesPresentation SkillsProcess ComplianceTraining Delivery

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