Customer Satisfaction Analyst

Customer Satisfaction Analyst

Branders.com, the “See Before You Buy” company, has the largest selection of instantly customizable promotional items for the marketing, sales, and event planning professional. Our business model differentiates itself in several ways in the promotional industry.

The Customer Satisfaction Analyst is responsible for gathering, sorting, retrieving and organizing information of a sales representative’s performance assigned to them during a given month by analyzing and interpreting data obtained regarding customer satisfaction.

Responsibilities

• Responsible in handling customer service e-mails from the website
• Checks order issues from time to time ensuring that satisfactory resolution have been given or will be given by the ISR to his/her customer for pending or current CIF's
• Keep track of current orders, rotation bins of ISR’s, order issues
• Assign orders to sales reps, update order status or details
• Perform duties assigned by their superior from time to time.

Qualifications

• Candidate must have completed at least her 2nd term in college.
• Good English oral and written communication skills
• Keen to details and results-oriented
• Proficient in using Microsoft Office Applications
• Fast worker, web savvy
• Typing speed of at least 35wpm

Additional Information

Compensation & Benefits:

1. Above the market Base Pay + Php 2,500.00 Transportation allowance + Attendance Bonus
2. Bonus tied to productivity + Night Shift Differential
3. Unused vacation leaves can be en-cashed up to a maximum of 10 leaves a year, tax-free.
4. Free meals, flowing sodas + coffee
5. HMO (including up to 2 dependents) with ceiling limit of Php 250,000/illness/person/year upon hiring.
6. Life insurance and other benefits provided upon hiring.