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Octopus Energy Group

Posted 1 month ago

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Customer Service Advisor - Energy (Manchester)

ManchesterOn-siteFull-time

AI Summary

A Customer Service Advisor at Octopus Energy Group handling end-to-end customer queries (billing, meters, tariffs, complaints) with empathy and problem-solving, in a fast-paced, values-driven environment.

About this role

Want a soul-sucking call centre job?
Yeah, neither do we.
We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact.
💜 Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together.
⚡ It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way.

What you'll do...

  • ⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
  • 💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
  • 📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
  • 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
  • ❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like.
  • 🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.

    • The types of people we would love to hear from are those that are...

  • ⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better.
  • 🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches.
  • 🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best.
  • 🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future.
  • 💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen
  • 💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions.
  • 🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time.

    • Skills

    BillingComplaint ResolutionCRMCustomer ServiceEmpathyEnergy MetersPhone SupportProblem SolvingTariffsTime Management

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