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Snai Rete Italia S.r.l.

Posted 3 days ago

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Customer Service Agent

YerevanOn-siteFull-time

AI Summary

Customer Service Agent handling inbound and outbound inquiries via phone, chat, email, and social media; registers customer problems, verifies subscriber information, and provides service and campaign details while maintaining data confidentiality.

About this role

Customer Service AgentShift Schedule:

09:00–17:00, 11:00–19:00, 17:00–01:00, 19:00–03:00
(Night shifts 2–3 times per month)

*Ability to work in all shifts is required.

Salary: 160,000 AMD

  • Handle customer inquiries via Digital Service Channels: inbound and outbound call center, chat, Email, Social Media
  • Provide customers with the data regarding new and existing services/campaigns
  • Register Customer problems and requests correctly and accurately
  • Verify any kind of information related to subscribers
  • Follow a high level of customer data confidentiality
  • Follow company standards in customer service
  • Proper knowledge of Company products/ services/promotions/standards.
  • Fluency in Armenian, good knowledge of Russian, and English will be considered a plus.
  • Excellent Communication Skills
  • Multitasking skills
  • Stress tolerance
  • Adaptability to changes
  • Quick learner.

Skills

ChatCompany Products/services/promotions/standardsCompany Standards In Customer ServiceCustomer Data ConfidentialityEmailInbound And Outbound Call CenterSocial Media

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