Customer Service Assistant

Customer Service Assistant

Tag360 was brought to Austin, TX, in 2020 to meet the growing demand for experiential marketing campaigns for our non profit clients. We bring personal touch through human interaction.

Our primary job is to bring the brands to life and give the customer the experience of a lifetime. It means we can influence perceptions, interact, create something memorable and, most importantly, drive the audience to take action and become a customer of the product or service. Our focus is not on quantity but on the quality of our acquisitions which we guarantee our clients on an ongoing basis.

We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Salary range: $39000 - $49000 per year.

Responsibilities:

• Onboard new client accounts, which includes the collection of required documentation and client information.

• Conduct outreach to maintain strong relationships with the client base and identify services and solutions, such as digital, and online access, and that support clients’ needs.

• Greet and service clients in a professional and friendly manner while developing positive client relationships.

• Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.

• Process new accounts by obtaining all necessary approvals and ensuring all client documentation is returned, completed, and approved.

• Collaborate with the sales, design, procurement, and construction teams to improve workflows.

Qualifications

• Bachelor's or Associate degree preferred.

• Prior customer service/sales experience required.

• Self-motivated, always curious, and consistently eager to learn

• Proven problem-solving skills.

• Excellent written and verbal communication skills.

• Thrive in a dynamic and collaborative environment and are comfortable with ambiguity

• Can take ownership of challenging scenarios and bring them to resolution

• Have a clear, professional, and informative communication style

• Able to handle customer complaints, inquiries, with a strong understanding of customer service policy and procedures.

Additional Information

All your information will be kept confidential according to EEO guidelines.