Customer Service Associate

Customer Service Associate

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description:
Job Title: Customer Service Associate
Location: Philadelphia, PA
Duration: 6 months


Daily responsibilities
Heavy customer/employee contact via the telephone, fielding incoming calls, and resolving and tracking benefit issues.
Performs daily administration activities, specialized benefit functions and assists with projects within the Employee BenefitsDepartment.
Updates record-keeping systems for new hires and new enrollments, termination of benefits, life/work status events, etc.
Works in close collaboration with Supervisor, Manager, Client Relationship Coordinators, HR, business unit staff and other team members to successfully serve clients. Supervisor, Manager, and LOB clients determine key evaluation of success and Performance.
Provides "World Class " customer service to employees of ARAMARK Domestic Food, Hospitality and Facility Services as appropriate through heavy telephone interactions.
Acts as first point of contact for employees in the administration of their Health &
Welfare and Retirement Benefit Plans.
Resolves inbound customer inquiries and concerns while maintaining the highest standards for customer service.
Ensures customers' calls are answered with minimal wait time and with the highest level of professionalism.
Accurately and consistently documents telephone call activity using the Benefits Call Tracking System.
Provides life/work event counseling, benefit information and resolution of problems for employees of ARAMARK Domestic Food,Hospitality and Facility Services.
Responsible for the daily administration and processing of benefit enrollments and life/work status changes.
Assists with incoming, outgoing and returned mail; handles mail distribution to HR personnel and redirects misdirected mail.

Assist with incoming and outgoing fax transmittals and distribution of work assignments to Benefit Customer Support Technician staff members.
Processing includes, but is not limited to, the following:
Bilinguals skills (English/Spanish) required.
Associate Degree in Business, Human Resources, or equivalent work experience.
Minimum of two years of customer service experience in a similar office or call center environment with high volume telephone contact and focus on resolution of inquiries and process transactions.
Ideal candidate must possess and demonstrate strong customer service skills,including conflict resolution and strong customer inactive listening skills.
Excellent communication and interpersonal sills, initiative, a positive and enthusiastic attitude, and a pleasant phone demeanor.
Must be detail oriented, organized, and have excellent follow-up skills.
Must demonstrate flexibility and teamwork.
Solid PC skills needed including Microsoft Office, Exce,l Word, and PowerPoint.
Demonstrated ability to work in a high volume/tight deadline environment.
Proven ability to multi-task.

Qualifications

customer service exp

Additional Information

For more information, please contact

Shubham

973-295-4595