Customer Service, Collections Coordinator

Manage a portfolio of auto loan accounts and reduce delinquency.

Contact customers to understand intent and ability to pay.

Maintain positive relationships while collecting on past-due balances.

Negotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts).

Follow state and company guidelines in a fast-paced environment.

Accurately document all contacts, outcomes, and follow-up in GLS systems.

Meet or exceed assigned goals and business plan objectives.

Maintain electronic records and support additional assignments or special projects as needed.

High school diploma or equivalent.

Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.

Strong judgment and discretion with highly sensitive and confidential information.

Ability to build cross-functional partnerships and maintain positive customer relationships.

Active listening skills; comfortable probing and asking targeted questions to gather information.

Strong verbal and written communication with internal and external customers.

Team player who can adapt in a fast-paced, changing environment.

Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new systems.

Excellent organization and attention to detail; able to manage multiple priorities.

Commitment to GLS core values and key competencies.

Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies.