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Posted 1 month ago
Customer Service Officer
Moka, MauritiusFull-time
AI Summary
A Customer Service Officer coordinates equipment repairs and exchanges, communicates with customers about repairs and quotations, and schedules technician interventions to maintain high customer satisfaction.
About this role
Job Purpose
The job incumbent will have to maintain a high level of customer satisfaction in partnership with our service technicians in the delivery of a premium after sales service to our customers.
Main Responsibilities
- To coordinate the repairs or exchange of equipment with technicians
- To communicate and effectively assist customers with enquiries on the phone and update them on the progress of their repairs
- To provide price quotations and secure approval for repairs
- To handle outdoor customer requests and schedule intervention for our technicians
- To ensure that technicians receive all necessary information and documentation to carry out their interventions
- To check all warranty documents
- To ensure proper filing and prompt availability of information
Requirements
- Passionate about delivering top class customer service
- HSC
- Practical experience in a front line customer service role handling
- Should possess strong communication, listening and relationship building and problem solving skills
- Should be capable of working in stressful situations and in a team to ensure that work is completed efficiently
- IT literate and proficient with MS Office applications
Benefits
- Health and Pension schemes
- 24hr Personal Accident Cover
- Staff Discount