Customer Service Representative

Job Description

Mystaire

Job Title: Customer Service Representative

Department or Division: Sales

Reports To: Sales Manager

Job Summary

As part of the overall sales team, the Customer Service Representative is tasked with account retention and notification to ensure proper maintenance and use of customer-purchased safety equipment. Primary role of CSR is to notify existing accounts of the requirements for scheduled maintenance of their ductless fume hoods, workstations, enclosures and devices as outlined by the manufacturer's IFU (instruction for use).

Job Duties

• Provide timely notification to customer to ensure filter change per the company recommendation. Communication will be verbal and written.
• Present extended warranty and service contract options to the customer of existing account for consideration.
• Maintain all customer contact details within company CRM package.
• Maintain accurate records of customer files
• Communicate and work with company’s service department to provide timely answers to customer problems.
• Inform and communicate with customers about companion products that might be beneficial.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• High school diploma or equivalent.
• Prior experience working in a call center or customer service department.
• Proficiency with Microsoft Office.

• Must be detail oriented.
• Positive attitude and the ability to work both in a team environment and independently.

Accountabilities

• Highest quality of Customer Service is displayed.
• Foster a team environment between management, production and marketing to ensure corporate goals are achieved.
• Develop and maintain a creative environment for new ideas and inventions.

Terms of employment

This is a full-time, non-exempt, hourly position.

Hours

The general hours shall be 9:00am to 6:00pm with an hour for lunch. Other paid breaks are provided.

Work Environment

Work is regularly performed in an office environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit. The employee is occasionally required to stand and/or walk. The employee must occasionally lift, carry, push or pull up to 10 pounds.

Travel

No travel required.

Benefits

Compensation package includes medical insurance, dental insurance, vision insurance, Teladoc, short term disability, critical care insurance, and life insurance. The company offers a 401K plan (both traditional and Roth options) with employer contribution. The company offers paid leave plus company paid holidays. Employees can access the company’s employee assistance program.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.