Customer Service Representative

Customer Service Representative

Branders.com, the “See Before You Buy” company, has the largest selection of instantly customizable promotional items for the marketing, sales, and event planning professional. Our business model differentiates itself in several ways in the promotional industry.

The Customer Service Representative serves as our front line customer service contact for clients, is responsible for developing and maintaining partnerships to generate and increase business. He/She ensures orders are accurate, achieve 100% customer satisfaction and substantially contribute to the company’s sales volume goals. The success of an Customer will be measured by the contributions he is able to make in terms of business revenue, excellent customer service and consistent attainment of at least 100% of his/her quota.

• Act as a primary customer resource for calls and e-mails by handling inquiries efficiently and provide expertise on customer’s purchase
• Facilitate in product selection, generation of quote, placement of order, and interact with suppliers to verify order information
• In-charge of prospecting and maintaining key relationships with clients to ensure maximum exposure and increased business revenue

Qualifications

• Candidate must have completed at least 2 years in College
• Excellent customer service skills (courteous, helpful, resourceful)
• Good english communication skills
• Computer proficient
• Ability to efficiently organize and manage multiple priorities
• Decisiveness and ability to make sound judgments using available information
• Must have strong commitment to company values
• Ability to work in a team and sales driven environment
• Must be willing to work on a night shift schedule in Ortigas Center area in Pasig City
• 100 Full-Time positions available

Additional Information

Compensation & Benefits:

1. Above the market Base Pay + Php 2,500.00 Transportation allowance + Attendance Bonus
   
2. Bonus tied to productivity + Night Shift Differential
3. Unused vacation leaves can be en-cashed up to a maximum of 10 leaves a year, tax-free.
4. Free meals, flowing sodas + coffee
5. HMO (including up to 2 dependents) with ceiling limit of Php250,000/illness/person/year after 3 months.
6. Life insurance and other benefits provided after 3 months.