Customer Service Representative

Short Intro and About the Job

Danone Specialized Nutrition (Thailand) is seeking for Customer Service Representative. With our global presence, brands and business and our mission of bringing health through food to as many people as possible, we believe that people growth is a key asset to reach a sustainable business performance.

To succeed in this journey, we're looking for the right talent and personalities eager to bring their energy and ideas to a meaningful project. Take this opportunity to GROW together and experience a culture that empowers you to express your ideas and share what you're passionate about!

About the job

• Processing to create a customer order in SAP system by checking stock availability and product pricing.
• Processing to book a slot for delivery to the customer.
• Work closely with warehouse staff to ensure customer orders are placed, processed, shipped and delivered to customers on time & in full.
• Work closely with the customer DC and transport to manage the return issue.
• Coordinate with transportation to help with the issue of delivery and DC receiving process.
• Coordinate with the customer RPM to inform and receive information about the issue. And find a solution with RPM team.
• Manage the shortage item to reduce the risk of penalty charges.
• Reporting service level and the reason for shortage to both internal and external.
• Collaborate with Demand & Supply Planning about stock availability.
• Support in the implementation of projects to drive process improvement.
• Transfer UHT Plant to the Plant Center.
• Share the shelf-life information of UHT products with the team.
• Coordinate with the team regarding the Phase in and Phase out of products (New SAP code) and update the master data in SAP.
• Any other duty assigned by the Supervisor or Manager when necessary to make the business run effectively and efficiently.

About You

About you

• Bachelor’s degree in Business Administration, Supply Chain or related field.
• At least 1-3 years of work experience in Supply Chain or Customer Service or Logistics.
• Experience in an ordering system, SAP & VMI will be a plus.
• Excellent interpersonal, problem-solving and communication skills.
• Service-minded and customer-oriented, self-motivated, well-organized and able to work well under pressure.
• Ability to coordinate and prioritize activities.

About Us, We offer and What's next

About us

Danone is a world leading food company built on three business lines; Specialized Nutrition, Waters and Fresh Dairy Products. Danone’s mission is bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power people have to impact the world through their daily choices. Each time we eat and drink, we vote for the world we want to live in. We believe a healthy body needs healthy food. And healthy food needs a healthy planet, and this is what our new signature One Planet One Health embodies

Danone is committed to create and live an inclusive & diverse environment, which will drive our growth as a business, as teams, as members of communities & as individuals. Valuing diversity is recognizing and respecting human differences and similarities. Our aim is to ensure that all employees and applicants are given equal opportunity and that our organization is representative of our consumers and society

We commit to foster an inclusive working environment where we celebrate all types of diversity, both visible and invisible, which includes age, race, gender, nationality, disability, background, education, religion, beliefs, thinking style, perspectives and sexual orientation

We believe that our differences will make the difference

For more information, please visit our website at careers.danone.com/isea

Willing to start your meaningful journey? Hit the APPLY button! or you can contact us:

Suparat Pansanit

HRBP Support, Danone Specialized Nutrition (Thailand)