Customer Service Representative

Customer Service Representative

Candidates are expected to help identify customer’s needs, make customers feel welcome, register sales, and balance cash drawer, and resolve potential customer issues or complaints. Must have strong communication skills, positive attitude, and contribute to team efforts.

Job Duties

• Welcomes customers by greeting them; offering them assistance.
• Directs customers by escorting them to the shelves and counters; suggesting items.
• Advises customers by providing information on products.
• Helps customer make selections by building customer confidence; offering suggestions and opinions.
• Documents sale by creating or updating customer profile records.
• Ringing up sales, totaling purchases, processing checks, cash, and credit cards.
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
• Contributes to team effort by accomplishing related results as needed.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Clean shelves, counters, and tables & general vicinities.
• Stock inventory and requisition new stock.

Customer Service Representative Qualifications:

Great Customer Service Skills, Meeting Customer Needs, Product Knowledge, Dependability, General English & Math Skills.