Customer Service Representative

Customer Service Representative

RIS provides cost-effective, highly configurable and scalable Point of Sale and Inventory Control software solutions, such as Retail Pro, to retailers worldwide. No matter how your business grows, RIS will partner with you to bring your business the right tools: Store Operations, Merchandising, and Business Intelligence, along with experienced in-house customization services.

At RIS, the CSR is the face of our organization. They will be responsible for answering the phones, taking detailed notes, opening support tickets, scheduling all appointments, and managing client expectations. The CSR routinely works with demanding clients and helps address their concerns with empathy and understanding.

Qualifications

The successful candidate will have experience working in a fast paced environment. The ability to successfully and accurately handle multiple projects and priorities is a must. Experience in the IT sector is also important. As the CSR will spend a large amount of time on the phone, a pleasant and easily understood phone presence is required. Professionalism is also essential in this role. Preferential treatment will be given to those candidates with a background in project management, POS support and implementation, or who possess IT skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.