AI Summary

Customer service representative handling inquiries via phone, email, and live chat; assists customers with solar and battery usage, coordinates installations, and supports the sales team to ensure a smooth customer experience.

About this role

We are Smart Energy. Starting with just two blokes in a warehouse in Byron Bay, we have grown to have 20 Sales offices Nationwide, all within just seven years. We take great pride in our range of products, from solar panels to batteries to carbon-neutral energy, EV Chargers and virtual power plants, which have put us at the forefront of the industry.

Last year we were honoured with the "Best Customer Service Project" award by the Customer Service Institute of Australia. Our exceptional Smart Care service sets us apart from our competition.

Due to continued growth, we are recruiting for a Customer Service Representative gun to join our award winning team to support our growing customer base, within our inbound department.

Initially, this position will be casual, full-time hours based in our Byron Bay office, but it has the potential to become full-time permanent for the right candidate with endless progression opportunities.

If this sounds like the opportunity you’ve been waiting for, and you’re passionate about delivering exceptional customer experiences while driving a sustainable future - we’d love to hear from you.

As a valued member of our team, your responsibilities will include:

Assisting customers in resolving technical issues through phone, email, and live chat, using simple and non-technical language

Providing guidance to customers on how to maximize savings from solar and battery usage

Keeping customers informed about the progress of their solar installations

Coordinating maintenance efforts and updating customers accordingly

Improving our knowledge base to ensure continuous enhancement

Collaborating with our outstanding Sales team by keeping them informed about customer issues

This position reports to the Customer Service Team Manager.

You must have:

Minimum 1 year Customer Service experience - could be Retail, Call Centre, or similar

Experience using Google Workplace or MS Office (Salesforce experience an added bonus)

If you possess the following qualities, we would love to hear from you:

Availability between 8am and 6pm on weekdays (rotating roster)

A passion for problem-solving and ensuring customer satisfaction

The ability to commute to our Byron Bay HQ in the vibrant Industrial Estate

A task-oriented mindset with a strong drive to achieve goals

Tech-savviness

An aspiration to build a career in the Energy industry with practical experience

Excellent written and verbal communication skills

Excitement about joining an established and growth driven start-up with a genuine mission to save the future by enabling long-term, cost-saving renewable energy solutions for homeowners. How amazing is that!

Skills

CRM: Salesforce (bonus)Google WorkspaceMS Office

Customer Service Representative

About this role

As a valued member of our team, your responsibilities will include:

You must have:

If you possess the following qualities, we would love to hear from you:

Skills

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